Return Policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Note: Please choose the appropriate size and seater type for your sofa cover. We won't accept returns for incorrect size or seater type selection.
To start a return, you can contact us at aussiesdreamdepot@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at aussiesdreamdepot@gmail.com.
SECTION 1 - Returns & Refunds
All conditions outlined below follow Australian Consumer Law Consumer Rights & Guarantees.
We will always do our best to accommodate where applicable. Please read all of the information below and instructions provided on each product page to ensure you are using our products correctly and safely.
Once you have made a purchase, you have agreed to all the sections and points outlined below. If you have any questions or concerns regarding a return, please email us using our Contact form on the ‘Contact Us’ page.
Our money-back guarantee policy lasts 30 days, which really is our "Risk-Free - Money Back Guarantee." If you receive your item and you change your mind within those 30 days, you are entitled to a refund.
If it’s been over 30 days and you request a refund due to a broken product, please be prepared to show us how the product arrived broken and an honest explanation as to why it took over 30 days to inform us of the faulty product. We may require that you provide us with either an image or video showing that the product was damaged and not working.
Note, based on Australian Consumer Law, there is no time limit on refunds if the item has arrived broken. But we encourage you to be honest and inform us at the earliest inconvenience.
Refunds are not applicable if 30 days go by and:
- You have received your order and changed your mind
- The order or specific products were placed by mistake and you let us know after 14 days
- You found the product cheaper elsewhere
- You misused the product in any way that caused damage or went against our advice
- You decided you no longer had use for it
- You were aware of the faults before purchasing the product
Please use our products with care, as they are delicate. If any products come into contact with substances or liquids that cause damage to the product, this is not our fault, and you will not be eligible for a return if it is over the 30-day period.
For refunds, we may issue them without the need for a return, allowing you to keep the product. However, we ask that the product remains in good physical condition if we decide to return it.
If you seek a refund for a change of mind within the first 14 days, we ask that the product remain in good physical condition.
Prior to returning your item (if we decide on this), we will require you to contact us via the contact page with your order number to ensure we are speaking to the right person. Please note that contacting us via social media channels may not be the best place for a quick response; we prefer being contacted via the website contact form.
If we request you to return your item, a return address will be provided.
If your refund request falls within our refund policy, you will be responsible for return shipping. Refunds will only be processed once we receive your return parcel.
Once a refund has been processed, it will be automatically applied to your credit card or original method of payment within 5-10 business days, excluding public holidays and weekends.
If you have any questions about your refund, please allow a minimum of 5 business days after the refund has been processed to check your account, then contact your bank, and finally reach out to us. The refund should not take longer than 10 business days, depending on the banking institution. Feel free to reach out so we can keep in communication during this time.
SECTION 2 - Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your bank, as it may take some time before your refund is officially posted.
If you’ve done all of this and still haven’t received your refund, please contact us via the contact form. Please keep in mind that it usually takes up to 5 business days for funds to arrive, but it may take longer for some customers. Stay in communication with us so we can align together.
SECTION 3 - Shipping
You will cover your return shipping costs if the product is faulty and you are asked to return it, or if you change your mind during the 14 days and we ask you to return it. Anything outside the scope of the refund policy (listed above) is at our discretion (anything past 30 days and not due to a broken product).
End Notes & Recap
If you have any further questions, please read this page again for extra clarity and then contact us via the Contact page.
Remember, contacting us via social media may not be the best way to get a prompt response. We aim to respond to everyone within 24-48 hours (business hours, Mon - Fri) via email.
Lastly, we seek to resolve all matters in a civil and positive way. If you are genuinely unhappy about something, please contact us to resolve things.
To learn more about our postage times, please visit our "Shipping Information" page on the website. We look forward to doing business with you. Thank you!
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, such as perishable goods (food, flowers, plants), custom products (special orders, personalized items), and personal care goods (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please reach out if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to get what you want is to return the item you have and make a separate purchase for the new item once the return is accepted.
Refunds
We will notify you once we’ve received and inspected your return. If the refund is approved, it will be automatically processed to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.